You are here: Ordering and Payment Information

There is no minimum order quantity for personal shoppers.

When placing your order please contact us clearly stating your purchase needs. Please provide your name and postal address so we can calculate postal charges. Items in stock will be shipped upon receipt and clearance of full payment, otherwise we will contact you when you order is complete providing you with payment details. All orders will be shipped upon receipt and clearance of full payment.

For custom made items, please be as specific as possible in regards to colour, size, features, etc. These details are best discussed over the phone, in person or you can send us a picture.

When placing orders please allow up to 6 weeks for smaller orders to be filled. Smaller items include dreamcatchers, rattles, smudge fans, flute and drum bags, soap, jewellery and other accessories, etc. If they are in stock they can be shipped upon clearance of payment.

Larger orders which include drums and flutes may take longer depending on our work load at the time. We can not place a specific deadline on orders as this varies with our workload, supply of raw materials and climatic conditions.

If you have any concerns regarding your order please contact us immediately. We do not issue progress reports and may work on several orders at one time to maximise the efficiency of our time resources. Please note that not only do we have your orders to complete, we also have our own stock to replenish.

All custom orders require a deposit payment prior to commencement of work. Once work has commenced this deposit is non-refundable. This includes and is not limited to: drums, flutes, drum making supplies (hoops and rawhide), Smudge Fans and Medicine Rattles, soaps and workshops.

Final payments are due on completion of work and prior to postage.

General Information:
For all purchases postage charges are added to the total cost of your order, unless otherwise specified. Full payment is required prior to shipment - this applies to personal shoppers and retailers buying wholesale.

Items in stock will be posted on receipt and clearance of full payment. Payment methods are listed at the bottom of this page.

We take great consideration into packaging so items arrive at your doorstep intact, however Wolf Drums is not responsible for how the postal system handles items and we are not liable for any damage that may occur during shipment.

Domestic Mail - within Australia:
Most purchases over $50.00 are now posted via registered mail unless requested otherwise. Larger orders (over $600 in value) are posted free within Australia - this applies to standard Australia Post mail services only and does not include other delivery services such as courier or Express Post.

International Shipping:
International parcels valued less than AU$75.00 are shipped via standard Air Mail. International Registered Mail and Express Courier International (ECI) are available postal services at extra cost. Please advise us if you prefer either of these two services. Please note that for low cost items ECI may not be feasible, therefore we may recommend International Registered Mail as a cheaper alternative, however the delivery time is the same as standard Air Mail but with added security.

If you are in our local area at the time your order is complete, you may arrange a day and time with us to pick up your order. Please phone us if there are any changes so we can schedule another pickup day and time.

We do not issue accounts under any circumstances. If you are a retailer expressing interest in selling our products through your shop, please note that we do not consign our products under any circumstances. All products must be paid for in full prior to shippment.

We do not offer refunds so please choose your items carefully. For custom made items and workshops we do not offer refunds once work has commenced.

- Direct deposit - contact us for our bank details. Process at any St George Bank branch or Internet Banking.
- EFTPOS and Credit Card - Accepting VISA and Mastercard. We do not accept AMEX or Diners Club cards.
- Paypal - We recommend Paypal for International customers. It is also ideal for Australian based customers. You will receive a Money Request email from which you can finalise payment. Most major currencies are accepted.

- Cash - if paying in person.
- Cheque - made out to Wolf Drums.