There is no minimum order quantity for personal shoppers.

If you are a reseller and would like to place and order, please read the Wholesale Enquiries information on Our Policies page. If you have any questions please contact us.

We do not have an order form as our stock level change frequently and some products are on a 'made to order' bases only. Please email or phone us to discuss your order. As our level of stock changes constantly please enquire about the availability of items you are interested in prior to placing a final order.

We will need your postal address so we can calculate postal charges. Further information regarding postage and shipping is available on our Shipping Info page.

For items in stock: If the items you wish to purchase are in stock they will be shipped upon receipt and clearance of full payment.

For items not in stock, custom orders and special orders: In most cases we will require an initial deposit and issue you with an invoice. We will contact you when your order is complete to arrange final payment and shipping. In some cases periodic payments will be required.

All orders will be shipped upon receipt and clearance of full payment.

For custom made items, please be as specific as possible in regards to colour, size, features, etc. These details are best discussed over the phone, in person or you can send us a picture. Prior to commencing work on custom orders we will require a deposit payment.

Unless the items are in stock please allow a minimum of 3 weeks for smaller orders to be filled. These include dreamcatchers, rattles, smudge fans, flute and drum bags, soap, jewellery and other accessories, etc. If they are in stock they can be shipped upon receipt and clearance of payment. Please note that our workload will vary and we may be able to fill your order earlier or later. If delays occur we will endeavour to notify you at our earliest convenience.

Larger orders which include drums (hand held and thunder drums), flutes and drum making supplies (hoops and rawhide) may take longer depending on our work load and stock levels at the time. We can not place a specific deadline on orders as this varies with our workload, supply of raw materials and climatic conditions.

If you have any concerns regarding your order please contact us immediately. We do not issue progress reports and may work on several orders at one time to maximise the efficiency of our time resources. Please note that not only do we have your orders to complete, we also have our own stock to replenish and workshops to prepare material for.

All custom orders require a deposit payment prior to commencement of work. Once work has commenced this deposit is non-refundable - unless specified otherwise. This includes and is not limited to: drums, flutes, drum making supplies (hoops and rawhide), Smudge Fans, Medicine Rattles, soaps and supplies for our workshops. For further information about refunds please read through the Refunds, Returns and Exchanges information on our Policies page.

Final payments are due on completion of work and prior to shipping.

Please read the Refunds, Returns and Exchanges information on Our Policies page.

POS Purchases

For Point of Sale purchases we accept cash, EFTPOS and credit card (VISA and MasterCard). We do not accept cheques if you make a purchase at our stall during an expo.

Lay-bys

Lay-bys are available for the purchase of drums, flutes and drum making workshops. Where the value is $250 to $599 we offer a lay-by term for 3 months from the date of purchase. Where the value is $600 and over the lay-by term is 6 months from the date of purchase.

We offer a lay-by on Drum Making workshops if you are struggling with finances. Please contact us to discuss your options when booking into a workshop.

All lay-by purchases require an initial deposit of $50 to $100 or 25% depending on the value of the purchase. For purchases you will be issued with an invoice outlining the lay-by terms and a mutually agreeable payment schedule. This will be discussed with you at the time of purchase.

As the customer, you are responsible to ensure that regular payments are made towards your purchase and the full amount is paid by the due date. If the full amount has not been received by the due date and we have not heard from you to discuss your options, the lay-by will be cancelled; your deposit forfeit and the item will be put up for sale. We will make every effort to contact you prior to the expiration of your lay-by to discuss the situation with you.