Ordering Products from Wolf Drums
Placing Orders
When placing your order please contact us clearly stating your purchase needs. Please provide your name and postal address so we can calculate postal charges. Items in stock will be shipped upon receipt and clearance of full payment, otherwise we will contact you when you order is complete providing you with payment details. All orders will be shipped upon receipt and clearance of full payment.
Custom Orders
Time Taken to Complete Orders
Larger orders which include drums and flutes may take longer depending on our work load at the time. We can not place a specific deadline on orders as this varies with our workload, supply of raw materials and climatic conditions.
If you have any concerns regarding your order please contact us immediately. We do not issue progress reports and may work on several orders at one time to maximise the efficiency of our time resources. Please note that not only do we have your orders to complete, we also have our own stock to replenish.
Deposits
Final Payments
Postal Method
For all purchases postage charges are added to the total cost of your order, unless otherwise specified. Full payment is required prior to shipment - this applies to personal shoppers and retailers buying wholesale.
Items in stock will be posted on receipt and clearance of full payment. Payment methods are listed at the bottom of this page.
We take great consideration into packaging so items arrive at your doorstep intact, however Wolf Drums is not responsible for how the postal system handles items and we are not liable for any damage that may occur during shipment.
Domestic Mail - within Australia:
Most purchases over $50.00 are now posted via registered mail unless requested otherwise. Larger orders (over $600 in value) are posted free within Australia - this applies to standard Australia Post mail services only and does not include other delivery services such as courier or Express Post.
International Shipping:
International parcels valued less than AU$75.00 are shipped via standard Air Mail. International Registered Mail and Express Courier International (ECI) are available postal services at extra cost. Please advise us if you prefer either of these two services. Please note that for low cost items ECI may not be feasible, therefore we may recommend International Registered Mail as a cheaper alternative, however the delivery time is the same as standard Air Mail but with added security.
Parcel Pickup
Accounts and Consignment
Refunds
Payment Methods
Preferred Methods:
- Direct deposit - contact us for our bank details. Process at any St George Bank branch or Internet Banking.
- EFTPOS and Credit Card - Accepting VISA and Mastercard. We do not accept AMEX or Diners Club cards.
- Paypal - We recommend Paypal for International customers. It is also ideal for Australian based customers. You will receive a Money Request email from which you can finalise payment. Most major currencies are accepted.
Also Accepted:
- Cash - if paying in person.
- Cheque - made out to Wolf Drums.